Frequently asked questions
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How to return
What is the return policy?
You have 30 calendar days to return an item from the date you received it. The item must be unused, unwashed and in the same condition you received it, in its original packaging with all tags and labels attached, and you must provide the receipt or proof of purchase (order number).
How do I start a return?
Email [email protected] with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Who pays for return shipping?
Unless the item is defective or we made an error in shipping, customers pay their own return shipping, and shipping costs are non-refundable. If you received a damaged or incorrect item, contact us immediately and we will make it right at no cost to you.
When do I get my refund?
Once we receive and inspect your return we will notify you of the status of your refund. If approved, we refund your original payment method. You will receive the credit within 5-10 business days, depending on your card issuer's policies.
Can I exchange an item?
The fastest way is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Do you accept returns on international orders?
Returns and refunds are not accepted for orders shipped outside the United States and Turkey, unless the item is received faulty or damaged.
Item & sizes
What materials do you use?
Our products are made from cotton. We use high-quality materials that combine traditional fabrics with innovative, tech-inspired elements.
How do I care for my GLIX clothing?
Care instructions are on the tag of each garment. Generally, we recommend gentle washing and air drying to maintain the fabric and the design. For specifics, see the product details on each product page.
What is GLIX's commitment to sustainability?
We use only cotton and other sustainable materials, and work closely with local producers in Istanbul to keep production environmentally friendly and socially responsible.
Deliveries
When will my order ship?
Orders are shipped within 5 working days. You will be told which courier is carrying it, and the tracking number is emailed to you. Tracking questions: [email protected]
How can I place an order?
Directly through this website: browse the collections, select your items and proceed to checkout.
What payment methods do you accept?
Major credit cards, PayPal and the other secure payment methods shown at checkout.
Do you ship internationally?
Yes. Shipping costs and delivery times are calculated at checkout based on your location.
How can I track my order?
Once your order has shipped you will receive a confirmation email with a tracking number. Use it on our website or the carrier's website.
Contact us
How can I contact GLIX customer service?
Email [email protected] or use the contact form. We aim to respond to all inquiries within 24 hours.
Do you have a physical store?
Currently we operate exclusively online. We do take part in pop-up events and exhibitions; watch the website and our social channels for upcoming ones.
About GLIX
What is GLIX?
GLIX is an avant-garde design-art-fashion-software studio based in Istanbul, founded in 2023. We combine art, technology and science to create digital and physical products that reflect the aesthetics of computer glitches, artificial intelligence and algorithms.
How does GLIX approach fashion design?
With an interdisciplinary approach that merges art, technology and science. Our designs are inspired by the rapidly evolving techno and AI-driven world.