FREQUENTLY ASKED QUESTIONS

Thank you for shopping at GLIX. We appreciate your business and want to ensure you have a positive experience. If you are not entirely satisfied with your purchase, we’re here to help.

1. RETURN POLICY

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must meet the following criteria:

The item must be unused, unwashed, and in the same condition that you received it.

The item must be in its original packaging with all tags and labels attached.

You must provide the receipt or proof of purchase (order number).

2. RETURN PROCESS

To initiate a return, please follow these steps:

Contact our support team at [email protected] with your order number and the reason for the return.

If your return is accepted, we will send you instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return will not be accepted.

3. SHIPPING COSTS

Customer Responsibility: Unless the item is defective or we made an error in shipping, customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

Defective/Wrong Items: If you received a damaged or incorrect item, please contact us immediately so we can evaluate the issue and make it right at no cost to you.

4. REFUNDS

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, we will initiate a refund to your original method of payment (e.g., Credit Card, PayPal).

You will receive the credit within 5-10 business days, depending on your card issuer's policies.

5. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. CONTACT US

If you have any questions on how to return your item to us, contact us at:

Email: [email protected]

Website: glix.shop

7. INTERNATIONAL ORDERS (OUTSIDE US & TURKEY)

Returns and refunds are not accepted for orders shipped outside of the United States and Turkey, unless the item is received faulty or damaged.

Q: What materials do you use in your products?

A: Our products are made from cotton. We use high-quality materials that combine traditional fabrics with innovative, tech-inspired elements. Each piece is crafted to reflect our unique aesthetic and commitment to quality.

Q: How do I care for my GLIX clothing?

A: Care instructions are provided on the tag of each garment. Generally, we recommend gentle washing and air drying to maintain the integrity of the fabric and design. For specific care instructions, please refer to the product details on our website.

Q: What is GLIX’s commitment to sustainability?

A: At GLIX, sustainability is a core value. We use only cotton and other sustainable materials in our products. We work closely with local producers in Istanbul to ensure that our production processes are environmentally friendly and socially responsible. By supporting local artisans and minimizing our carbon footprint, we aim to contribute positively to our community and the planet.

Your orders will be shipped within 10 working days. Your order will be shipped with the courier company that will be notified to you, and the tracking number will be shared with you via email through the system.You can send your questions about shipment tracking to [email protected].

Q: How can I place an order?

A: You can place an order directly through our website. Simply browse our collections, select your desired items, and proceed to checkout.

Q: What payment methods do you accept?

A: We accept major credit cards, PayPal, and other secure payment methods as displayed during the checkout process.

Q: Do you ship internationally?

A: Yes, we offer international shipping. Shipping costs and delivery times will be calculated at checkout based on your location.

Q: How can I track my order?

A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

Q: How can I contact GLIX customer service?

A: You can reach our customer service team via email at [email protected] or through the contact form on our website. We aim to respond to all inquiries within 24 hours.

Q: Do you have a physical store?

A: Currently, we operate exclusively online. However, we participate in various pop-up events and exhibitions. Stay updated on our website and social media channels for upcoming events.

Q: What is GLIX?

A: GLIX is an avant-garde design-art-fashion-software studio based in Istanbul, founded in 2023. We combine art, technology, and science to create unique digital and physical products that reflect the aesthetics of computer glitches, artificial intelligence, and algorithms.

 

Q: How does GLIX approach fashion design?

A: We use an interdisciplinary approach that merges art, technology, and science. Our designs are inspired by the rapidly evolving techno and AI-driven world, transforming cultural habits, social interactions, and perceptions of reality.