RETURN POLICY:

For customers in Turkey:

Sadece ayıplı ya da hasarlı mal geri teslim alındıktan sonraki 14 gün içerisinde iade edilebilmektedir. Ürünün iadesinin yapılabilmesi için, sisteme üye girişi yaptıktan sonra "Siparişlerim" kısmından iade talebi oluşturabilirsiniz.
Üye olmadan satın aldıysanız iade isteğinizi IADE başlığıyla hello@glix.studio'ya yazabilirsiniz.
İade süreciniz onaylandığında sizlere iletilecek iade kodunu kullanarak depomuza geri gönderimi gerçekleştirebilirsiniz.
Ürün bedeli iadesi yanlızca ödeme yapılan karta yapılmaktadır. Ürünü satın alırken kullandığınız kart/banka hesabına 1-3 gün içerisinde iadesi yapılır.
Hesabınıza geçmesi ise 5-10 iş günü sürebilir. Böyle bir durumda öncelikle bizimle, daha sonra gerekirse bankanızla iletişime geçebilirsiniz.
Sorularınız için hello@glix.studio adresinize veya Bize Ulaşın sayfasından yazabilirsiniz.

For International Customers:

Unfortunately, we are not doing refunds for our international costumers at the moment. Faulty or damaged goods can be changed within 14 days of receipt. You can write your return request to hello@glix.studio with the subject "FAULTY/WRONG PRODUCT".

Q: What materials do you use in your products?

A: Our products are made from cotton. We use high-quality materials that combine traditional fabrics with innovative, tech-inspired elements. Each piece is crafted to reflect our unique aesthetic and commitment to quality.

 

Q: How do I care for my GLIX clothing?

A: Care instructions are provided on the tag of each garment. Generally, we recommend gentle washing and air drying to maintain the integrity of the fabric and design. For specific care instructions, please refer to the product details on our website.

Q: What is GLIX’s commitment to sustainability?

A: At GLIX, sustainability is a core value. We use only cotton and other sustainable materials in our products. We work closely with local producers in Istanbul to ensure that our production processes are environmentally friendly and socially responsible. By supporting local artisans and minimizing our carbon footprint, we aim to contribute positively to our community and the planet.

SHIPPING:

Your orders will be shipped within 10 working days. Your order will be shipped with the courier company that will be notified to you, and the tracking number will be shared with you via email through the system.

You can send your questions about shipment tracking to hello@glix.studio.

Q: How can I place an order?

A: You can place an order directly through our website. Simply browse our collections, select your desired items, and proceed to checkout.

 

Q: What payment methods do you accept?

A: We accept major credit cards, PayPal, and other secure payment methods as displayed during the checkout process.

 

Q: Do you ship internationally?

A: Yes, we offer international shipping. Shipping costs and delivery times will be calculated at checkout based on your location.

 

Q: How can I track my order?

A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

Q: How can I contact GLIX customer service?

A: You can reach our customer service team via email at hello@glix.studio or through the contact form on our website. We aim to respond to all inquiries within 24 hours.

 

Q: Do you have a physical store?

A: Currently, we operate exclusively online. However, we participate in various pop-up events and exhibitions. Stay updated on our website and social media channels for upcoming events.

Q: What is GLIX?

A: GLIX is an avant-garde design-art-fashion-software studio based in Istanbul, founded in 2023. We combine art, technology, and science to create unique digital and physical products that reflect the aesthetics of computer glitches, artificial intelligence, and algorithms.

 

Q: How does GLIX approach fashion design?

A: We use an interdisciplinary approach that merges art, technology, and science. Our designs are inspired by the rapidly evolving techno and AI-driven world, transforming cultural habits, social interactions, and perceptions of reality.